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About Us

We’re a friendly team of experienced, business minded people offering a range of Smart IT Solutions to Businesses, Schools and other Organisations. Our aim is to use simple lessons we’ve learnt over the years to offer much better IT Support and Solutions, something we feel is very much needed in our industry. It really is IT 2.0, hence our name TwoPointZero IT!

 

We are based in Ipswich, Suffolk and offer IT Support and Solutions to Businesses in Ipswich, Bury St Edmunds, across Suffolk and further afield including Colchester, wider Essex and London. Some of our clients have nationwide presence, so we’re able to cover the whole country.

 

We use the following principles to create Smart IT Support and Solutions:

 

24/7 Monitoring

We monitor the health of everything we support 24/7 to create automatic pro-activity. If there is a problem, we know about it straight away and a call is automatically logged in our system.

Smart Systems

We use Smart Systems to make ourselves efficient. These include a fantastic helpdesk and business management system, integrating our monitoring system with our helpdesk system to automatically log calls when issues are found, smart remote access so we can connect to a users PC, usually within 10 seconds and a single pane of glass where we can see the health of every device we support from a single screen.

Integrity and Business Focus

We have a strong business focus, many years of experience and we always act with integrity. We build long term business partnerships based on trust and professionalism.

 

 

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Starter IT Support

If you don’t have IT Support at the moment or use Ad-hoc IT Support but you need your computers or macs to work properly, our Starter IT Support package is ideal.

 

For a small monthly fee of typically £50 + VAT per month for 5 workstations, you get the following:

 

  • Our Pro-active monitoring software, so we pick up most problems early on meaning they are cheaper to fix, your computer is more reliable and more secure.
  • A Service Level Agreement, meaning we are committed to responding to your IT issues within an agreed time period (customised to your needs)
  • 1 hour of free IT Support per month
  • 20% off our Standard Hourly Rates for both Support and Installations
  • Daily, Weekly and Monthly health reports which are simple and easy to read
  • An experienced and professional IT Partner who will work with you, provide you with great advice and build a mutually beneficial business partnership with you

With our Smart IT Support Starter package, your computers will be more reliable, more secure and you’ll have someone to call if you have any problems. Helping you to be more productive and get a better business advantage from your IT Systems, all for a very small monthly price.

 

 

Get a Quote

 

Smart IT Solutions

Cloud or Onsite – we have expertise and experience in both areas and prefer to focus on finding the right solution for you. Whatever your requirements and budget, we work with you to find the best solution.

 

We plan our solutions properly, install them professionally and then pro-actively support them with our Smart IT Support. This approach creates a reliable solution that is fit for purpose and which stays reliable over time due to our pro-active and thorough support.

 

The solutions we provide include:

 

  • Windows Small Business Servers using Foundation, Essentials and virtualised solutions with Microsoft Exchange for email
  • Windows Server environments including virtualisation, Microsoft Exchange, SQL Server and Active Directory
  • Dropbox for Business for cloud based file sharing and synchronisation
  • Microsoft Exchange mailboxes in the Cloud and onsite with your own server
  • SharePoint both in the Cloud and Onsite
  • Email scanning and filtering specialists to block spam and viruses
  • Effective and efficient managed antivirus solutions
  • Onsite and cloud based backup and disaster recovery solutions
  • Specialists in virtualisation, including consolidating and virtualising existing servers
  • Websites and high quality hosting
  • Supply and installation of workstations, servers, printers and network equipment
  • Software supply and installation, including Office 365
  • Software license management
  • Support, planning and consultancy for moving applications and services into the Cloud

 

Get in Touch

 

Smart IT Support

Our Smart IT Support works and it works well. This is because we use built in Pro-Activity and Smart Systems. This is combined with our approachable, trustworthy people along with a great deal of attention to detail and professionalism.

 

We specialise in PCs and Macs as well as mobile devices. We support most cloud services along with Windows, Apple and Linux Servers.

 

Starter
Monthly
from £50
for 5 Workstations
Pay as you go with Pro-Activity & SLA
24/7 Pro-Active Monitoring
Regular Reporting
Service Level Agreement
20% off Hourly Rates
1 Hour of Free Support Per Month
-
-
-
-
Custom Options
Get a Quote
Essentials
Monthly
from £90
for 5 Workstations
All Inclusive Remote Support
24/7 Pro-Active Monitoring
Regular Reporting
Service Level Agreement
20% off Hourly Rates
All Inclusive Remote Support
Annual Onsite IT Review
-
-
-
Custom Options
Get a Quote
Essentials+
Monthly
from £100
for 5 Workstations
All Inclusive Onsite Support
24/7 Pro-Active Monitoring
Regular Reporting
Service Level Agreement
20% off Hourly Rates
All Inclusive Remote Support
All Inclusive Onsite Support
Annual Onsite IT Review
-
-
Custom Options
Get a Quote
Managed
Monthly
from £170
for 5 Workstations
Fully Managed IT Support
24/7 Pro-Active Monitoring
Regular Reporting
Service Level Agreement
20% off Hourly Rates
All Inclusive Remote Support
All Inclusive Onsite Support
Quarterly Onsite IT Reviews
Virtual IT Director
Three Year IT Strategy
Custom Options
Get a Quote

 

 

 

 

Our newsletter is sent by email up to twice a month, it contains lots of useful and informative information – we won’t use your details for anything else and you can unsubscribe at any time.

 

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Contact Us

Thanks for visiting our website. Our contact details are below along with a location map. We always welcome visitors so feel free to pop in for a coffee and a chat. Our Ipswich office is open Monday to Friday, 8:30 until 17:30.

Epsilon House, Ipswich, Suffolk

Ipswich Office

TwoPointZero IT Limited

Unit 9 Epsilon House

West Road

Ipswich

Suffolk

IP3 9FJ

Telephone

01473 851460

Email

hello@twopointzeroit.co.uk

You can also complete our contact form below.





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