We’re a friendly team of experienced, business minded people offering a range of Smart IT Solutions to Businesses, Schools and other Organisations. Our aim is to use simple lessons we’ve learnt over the years to offer much better IT Support and Solutions, something we feel is very much needed in our industry. It really is IT 2.0, hence our name TwoPointZero IT!
We are based in Ipswich, Suffolk and offer IT Support and Solutions to Businesses in Ipswich, Bury St Edmunds, across Suffolk and further afield including Colchester, wider Essex and London. Some of our clients have nationwide presence, so we’re able to cover the whole country.
We use the following principles to create Smart IT Support and Solutions:
We monitor the health of everything we support 24/7 to create automatic pro-activity. If there is a problem, we know about it straight away and a call is automatically logged in our system.
We use Smart Systems to make ourselves efficient. These include a fantastic helpdesk and business management system, integrating our monitoring system with our helpdesk system to automatically log calls when issues are found, smart remote access so we can connect to a users PC, usually within 10 seconds and a single pane of glass where we can see the health of every device we support from a single screen.
We have a strong business focus, many years of experience and we always act with integrity. We build long term business partnerships based on trust and professionalism.
Billy and Alex run a good ship over at TwoPointZero, they thankfully spared us the geek tech speak and simply delivered solutions that reflected the needs of my team. Prompt, transparent and professional would sum up the quality service I received. I fully expect to be calling on the guys again in the future.
Quality work and friendliness is why we chose to work with the TwoPointZero team. We threw so many changes at them, on a daily basis, and they took it all in their stride and just got on with it. Great enthusiasm, professionalism, friendliness and quality of work - not to mention very competitive pricing!!
Having worked with Alex on our IT support now for some 6 years or so, we have always found him very accommodating, keen to problem solve, and helps us maintain our network structure in our ever evolving business. From the first time I met Alex, it was obvious to see his enthusiasm and dedication to getting us (the customer) up and running! Having arrived at nearly 5pm one evening, with my server tucked under my arm, with what I thought was little chance of recovery, some 4 or 5 hours later, somehow Alex had managed to get it back up and running, and not only that, got to the much needed very important company data! From this point on, Alex has been trusted 100% with the support of our computer needs here on site. The best way I can describe the services TwoPointZero now provides, it’s like having our own in house IT team, without having to make them coffee!!
The proactive approach TwoPointZero IT have adopted is a welcome relief. Gone are the days of 'it is nothing to do with us'! Always friendly, polite and professional with a plethora of experience in the IT World. I have worked with Alex in my previous employment and have seen proof of his expertise for many years. The most trustworthy, honest and reliable engineer I have worked with. I am extremely pleased that we now have TwoPointZero IT working on our IT with us. We are going through a large IT migration/system change and they are our expert hand in the UK for this purpose, working alongside our Swedish owners. I look forward to our further progression in IT along with Alex's guidance. An IT company that are willing to help, offering advice and options without the normal 'Sales' pressure.
The support provided by TwoPointZero is always prompt, professional and also proactive. They are always friendly and helpful when you contact them. Nothing is too much trouble and problems are always sorted out as quickly as possible while keeping us updated. I fully recommend them.
I have been thoroughly impressed by the level of customer service provided by TwoPointZero IT, since subscribing to their ‘Essentials’ package. My business had reached the point where my limited IT knowledge was no longer sufficient to keep our 8 PC’s functioning at peak capacity. Paying the extra for the unlimited remote support has been worth every penny. We log an issue and the team at TwoPointZero IT immediately resolve the problem in the background, whilst we make a cup of tea. And its normally fixed by the time the kettle has boiled! I am much more comfortable having my IT in the hands of experts that I know I can trust, allowing me to focus on other aspects of running my business. I cannot recommend TwoPointZero IT highly enough.
We use TwoPointZero's Smart IT Support and they tend to pick up issues very pro-actively which means our IT systems are very reliable and we have complete confidence that our systems are well looked after and secure. They have recently installed new touch screen computers in our workshop including the cabling. These provide automated measuring and quality control as well as significantly improving the way we program our CNC machines. This has all been done to a very high standard. We would recommend TwoPointZero without hesitation. They are always friendly, approachable and work to a high standard.
Alex has been our IT Support for many years and we have always found him to be very professional, capable and calm. He causes minimal disruption when there's work to be done and he and Billy are to be recommended.
If you don’t have IT Support at the moment or use Ad-hoc IT Support but you need your computers or macs to work properly, our Starter IT Support package is ideal.
For a small monthly fee of typically £50 + VAT per month for 5 workstations, you get the following:
With our Smart IT Support Starter package, your computers will be more reliable, more secure and you’ll have someone to call if you have any problems. Helping you to be more productive and get a better business advantage from your IT Systems, all for a very small monthly price.
Cloud or Onsite – we have expertise and experience in both areas and prefer to focus on finding the right solution for you. Whatever your requirements and budget, we work with you to find the best solution.
We plan our solutions properly, install them professionally and then pro-actively support them with our Smart IT Support. This approach creates a reliable solution that is fit for purpose and which stays reliable over time due to our pro-active and thorough support.
The solutions we provide include:
Our Smart IT Support works and it works well. This is because we use built in Pro-Activity and Smart Systems. This is combined with our approachable, trustworthy people along with a great deal of attention to detail and professionalism.
We specialise in PCs and Macs as well as mobile devices. We support most cloud services along with Windows, Apple and Linux Servers.
Thanks for visiting our website. Our contact details are below along with a location map. We always welcome visitors so feel free to pop in for a coffee and a chat. Our Ipswich office is open Monday to Friday, 8:30 until 17:30.
TwoPointZero IT Limited
Unit 9 Epsilon House
You can also complete our contact form below.
Our new apprentice Ethan started working with us at the start of January, here are his thoughts on working at TwoPointZero so far. I started working at...
Following on from my previous blog post about Windows 10. It turns out that there is quite a lot of controversy about the information that Windows 10...