“When we appointed 2PointZero 18 months ago we were not concerned that they lacked the knowledge or technical ability to support us. We knew from our experience of working with the individuals with former employers that they had a high level of skills and capability. We were only concerned that we might be too big a challenge for them to be able to cope. Computer issues tend to come in waves. You either have a lot at once or nothing at all and it is when mission critical failures occur and the pressure is on that you find out how good the Support really is.
I am very pleased to say that our concerns were unfounded and we have not been let down at any time and in fact have been refreshingly surprised and pleased with the commitment they have made to proactively dealing with the issues, often out-of-hours and at their own inconvenience, to keep things running smoothly. They have gone above and beyond the call of duty to support us when issues have occurred and have been our IT Department. I have also valued their advice and experience in making the right choices in both hardware and software and look forward to continuing to work with them in the future.”
Edwin Mayhew - Finance Director
[Ancient House Press plc - Ipswich]
“Billy and Alex run a good ship over at TwoPointZero, they thankfully spared us the geek tech speak and simply delivered solutions that reflected the needs of my team. Prompt, transparent and professional would sum up the quality service I received. I fully expect to be calling on the guys again in the future.”
Mark Hurren
[Hurren & Hope Recruitment, Ipswich]
“Having worked with Alex on our IT support now for some 6 years or so, we have always found him very accommodating, keen to problem solve, and helps us maintain our network structure in our ever evolving business. From the first time I met Alex, it was obvious to see his enthusiasm and dedication to getting us (the customer) up and running! Having arrived at nearly 5pm one evening, with my server tucked under my arm, with what I thought was little chance of recovery, some 4 or 5 hours later, somehow Alex had managed to get it back up and running, and not only that, got to the much needed very important company data! From this point on, Alex has been trusted 100% with the support of our computer needs here on site. The best way I can describe the services TwoPointZero now provides, it’s like having our own in house IT team, without having to make them coffee!!”
Simon Rees, Managing Director
[SEERS Medical Ltd, Debenham]
"The proactive approach TwoPointZero IT have adopted is a welcome relief. Gone are the days of ‘it is nothing to do with us’! Always friendly, polite and professional with a plethora of experience in the IT World. I have worked with Alex in my previous employment and have seen proof of his expertise for many years. The most trustworthy, honest and reliable engineer I have worked with. I am extremely pleased that we now have TwoPointZero IT working on our IT with us. We are going through a large IT migration/system change and they are our expert hand in the UK for this purpose, working alongside our Swedish owners. I look forward to our further progression in IT along with Alex’s guidance.
An IT company that are willing to help, offering advice and options without the normal ‘Sales’ pressure.”
Lindsey Nunn
[Greencarrier Freight Services (UK) Limited, Ipswich]
“Billy and Alex at TwoPointZero have been a huge help to our business. We started trading in April 2017 and with all the stresses that come with starting a new business, it was a massive weight off our shoulders to have their experience to ensure our I.T solutions were covered. Both Billy and Alex are always extremely helpful along with being market competitive. We look forward to building our business with their support”
Danny Cole - Director
[Deepblue Logistics - Ipswich]
“I have been thoroughly impressed by the level of customer service provided by TwoPointZero IT, since subscribing to their ‘Essentials’ package. My business had reached the point where my limited IT knowledge was no longer sufficient to keep our 8 PC’s functioning at peak capacity. Paying the extra for the unlimited remote support has been worth every penny. We log an issue and the team at TwoPointZero IT immediately resolve the problem in the background, whilst we make a cup of tea. And its normally fixed by the time the kettle has boiled! I am much more comfortable having my IT in the hands of experts that I know I can trust, allowing me to focus on other aspects of running my business. I cannot recommend TwoPointZero IT highly enough.”
Laura Morrison, Managing Director
[Your Telemarketing Ltd, Bury St Edmunds]
Alex, Billy and their Team at Two Point Zero, have been my IT Specialists since 2016.
The level of service and support I receive from the whole Team is first class. I feel safe in the knowledge, that any issues that may arise, will be dealt with swiftly and professionally, whilst still maintaining their friendly, personal and approachable manner.
In a world where we rely on the Internet and Technology so heavily, none of us can afford to be without service. With a number of support packages offered by Two Point Zero, there is a package to suit every size of Business, and I would have no hesitation in recommending Two Point Zero to clients and suppliers alike.
Louise Driver
[LD Print Promotions Ltd]
“Quality work and friendliness is why we chose to work with the TwoPointZero team. We threw so many changes at them, on a daily basis, and they took it all in their stride and just got on with it. Great enthusiasm, professionalism, friendliness and quality of work – not to mention very competitive pricing!!”
Michelle Marriott
[Prism Architectural Limited, Cambridge]
“We use TwoPointZero’s Smart IT Support and they tend to pick up issues very pro-actively which means our IT systems are very reliable and we have complete confidence that our systems are well looked after and secure. They have recently installed new touch screen computers in our workshop including the cabling. These provide automated measuring and quality control as well as significantly improving the way we program our CNC machines. This has all been done to a very high standard. We would recommend TwoPointZero without hesitation. They are always friendly, approachable and work to a high standard.”
Ben Crisp
[TTV Industrial Ltd, Copdock]
“The support provided by TwoPointZero is always prompt, professional and also proactive. They are always friendly and helpful when you contact them. Nothing is too much trouble and problems are always sorted out as quickly as possible while keeping us updated. I fully recommend them.”
Lynda Richings
[The Flintlock Collection, Sudbury]
“Alex has been our IT Support for many years and we have always found him to be very professional, capable and calm. He causes minimal disruption when there’s work to be done and he and Billy are to be recommended.”
Linda Andrews
[Norringtons, Ipswich]
